FAQs
All about ordering the medications
1. How to place an order on the website?
A step by step process is mentioned on the website for purchasing medications from this website. Get registered with the website and make the payments accordingly. This way you can place an order. Even if these steps are not easy you can take the help of our customer care executives through phone, email or live chat.
2. How to track my order?
Our customer care executives are always on toes to provide you with all the information regarding the product and the information regarding the tracking of the parcel. All the detailed information will be provides instantly.
3. How to cancel an order?
Cancelling an order is quite easy that will be explained by our customer care executive. Order should be cancelled within 24 hours of placing the order.
4. Are there discounts available on existing customers?
There are time to time discounts available for customers who are purchasing medications for the first time from our website and also special discounts are available for existing customers.
Quality of medications
1. How does generic medication differ from branded ones?
There is not a major difference between the generic and the branded medications as they are composed of the same properties and the same effects, the only difference between the two medications is the name, shape and above the cost price. Branded medications are costly as compared to the generic medications; therefore there was need for medications that provide the same effectiveness and safety just like the branded medications. While, generic medicines make use of active ingredient as their name, the branded ones are trademark medications produced by well known manufacturers.
2. Are the generic drugs listed on your website effective and trustworthy?
Generic medications are cheap but they are the exact copy of its brand equivalent. Genericdrugs4u assures the customer about the effectiveness and safety of the medication that are listed on the website. All the medications that are sold on this website are distributed according to the medical standards that are laid down by the FDA and WHO. All the generic medications are safe to use as they are manufactured by well known pharmaceutical companies. All the medications are the exact replica of the branded medication are result- oriented. Generic medication comprises of the same ingredients in similar concentration like the brand medication.
3. If the generic drugs are the exact replica of branded ones, how are they available at a low cost?
Generic medications are the exact replica of the branded medications is a very true statement and have the same qualities and the same properties like the branded medications therefore the generic drug manufacturers need not spend money on the research as the generic medications has to be used with the same formulation like the brand medication. All the marketing and promotion benefits done by the brand manufacturer are enjoyed by the generic drug manufacturers, thus a huge sum of money is saved. Generic drug manufacturers not only save money in the marketing of the medication but also saves where the advertising of the product is concerned which is done by the brand manufacturers. All these benefits that are availed by the brand manufacturers to the generic drug manufacturers make it possible to sell generic medications at a relatively cheaper cost.
4. How can I believe on the quality and safety of the medications listed on your website?
All the generic medications that are distributed by genericdrugs4u are approved by the FDA (food and drug administration) for the quality of the medication and approved by the WHO (world health organization) for the safety and other medicinal standards of the medication. Thus the generic medications are safe and effective to use.
Payment methods and safety
1. What are the various methods of payments?
You can purchase medications from our online pharmacy through visa card we also support visa virtual credit card.
2. How safe is it to give my credit card details?
We maintain relationships with our customers on the basis of trust. We assure you that all the credit cared details and the personal details of the customers are kept clandestine are only limited to the customer and the company, no third party is revealed to the customer details. We are also updated with the latest software´s and technology with the help of which we guarantee complete safety of the customer´s information of SSL (Secure Socket Layer) encrypted technology which secures the information and disallows the leakage o the dealings or the personal information to any other person. Once the transaction is completed customer´s personal details are deleted.
3. Are there any other extra charges levied on purchase of medications?
Absolutely not, there no hidden fess or extra charges on the purchase of the medications through our website. The cost price of the medication is exactly same as it is mentioned on the website.
Delivery
1. How long does it take for the order to be delivered?
All the products that are ordered on the website are sent through registered shipment or through EMS shipment to customers all around the globe. The delivery through registered shipment takes at least 2-3 weeks opt reach the customer. Similarly, it takes 7-10 days for delivery through EMS.
2. What happens if the parcel arrives when I am not available at home?
If the parcel arrives when you are not available at home then the delivery person will contact you if any contact number is provided or he will leave the parcel in the mail box. But if the parcel is too big to fit in the mail box than the delivery person will leave a note for you along with the details of their local office from where you can collect the parcel or else you can contact our customer care executives for any information regarding the delivery of the parcel.
3. What to do if the parcel is damaged/wrong / delayed or missing?
In case of such conditions, you can go through the return policy available on the website and get a 100% refund, reshipped and many other facilities that are mentioned in the refund policy. Please go through the policy carefully, if needed customer assistance will be provided.
4. What should I do if the order is not delivered in the promised period of time?
In case of late delivery please contact our customer support they will to track the order and try fix the problem as soon as possible. It there is any mistake from our side or the order is misplaced then we will certainly provide you with the reshipment of medications that too free of cost or you can opt for refunds. But if the mistake is from your side for instance is the address provided to us is wrong then we are not liable for the misplaced product and the refund policy will not be applicable. So it is important to provide us with proper details.
4. What do I do if the parcel in a damaged condition?
The same product will be reshipped to you free of cost if the parcel is in a damaged condition. For this you need to send the snaps of the damaged parcel to us. The mater will be investigated and the product will be delivered to you as soon as possible.
5. Do you ship products only to limited countries?
No, we have existing customers all over the globe; therefore all the products are delivered to every country.
6. When will I get free shipment facilities?
Free shipment facility is provided on bulk purchase of order that is above $250.
7. How would be the packaging of my order?
Every order that we deliver goes for quality and safety check, once the order gets approval from our quality department it will be shipped within 24hours. The order will be packed carefully and will not be touched by human hands by any chance. The medicines will be packed in the manufacturers’ sealed blister/strip packaging. The package will be covered in a brown envelope with the address of the customer and then the medication will be shipped.
Refunds
1. Will I get refund if I don´t get the order?
Definitely, if the order is not delivered o them you are surely liable to get 100% refund. To get the refund all you have to do is contact the customer support executive ad inform them that you have not received the order.
2. Is it possible to get refund, if the product that I have received has already passed the expiry date?
It is rare case that the products delivered have passed the expiry date because the quality department checks the expiry of the medicine and then sends it across for shipping.